Buyer FAQ

Pick a listing, tap Buy, and pay through checkout. Your money goes into escrow, the seller delivers, you confirm it works, and the funds release. That's it.

Account trading can break a game publisher's terms of service, and buyers accept that risk. PLUGG bans stolen, hacked and charged-back accounts, and screens every listing, but the publisher's own rules are separate from ours.

A quick quality signal: Grade A is top-tier (high rank, rare items), B is solid, C is starter. Grades are guidance — always read the specs and seller rating too.

On listings that allow it, you'll see a "Make an offer" button. The seller can accept, decline or counter.

Debit/credit card, bank transfer and USSD — all processed by Paystack, so escrow protection applies end to end. See the payment methods page for details.

No. Escrow protection is included free on every order — you only pay the listing price. (Your usual payment provider's processing fee may apply, shown before you pay.)

Yes. Payments are handled by a licensed, PCI-compliant gateway. PLUGG never sees or stores your full card number.

Top-ups and gift cards are usually instant. Accounts depend on the seller — most deliver within minutes to a couple of hours. Each listing shows its delivery time.

Through the encrypted trade room, with a checklist both sides tick off. You get the login and any linked email, then change the password and recovery email before you confirm.

Your money is safe in escrow the whole time. If the seller misses the delivery time, our team reviews the order straight away: you're refunded in full, or the seller gets a little more time. The seller isn't paid unless you get your item.

Don't confirm — open a dispute from the order. The money freezes, our team reviews the evidence, and you're refunded if the listing didn't match. See dispute resolution.

Test it the moment it's revealed, before confirming. If it's dead or already used, report it and you're refunded in full — full steps on the refund policy page.

Instantly to your PLUGG wallet, 1–3 days for bank transfer, or 5–10 days for card refunds depending on your bank.

Change the account's password and recovery email straight away, and enable 2FA where the game supports it — all before you confirm the order.

Never pay or chat outside PLUGG, and never share your password or a one-time code. Off-platform means no escrow and no protection. See the scam guide.